Learning Outcomes

In this free course, you will learn how to:

• Analyze how to apply soft skills to relevant situations
• Distinguish between EI, empathy and professionalism
• Explain verbal and non-verbal communication
• Identify techniques of team building
• Outline steps of problem solving
• Identify techniques of time management
• List techniques of trust building
• Describe the concept of changing management styles
• Identify the traits related to self-confidence
• Explain how to learn from criticism and feedback
• Indicate how and when to reach out to, or back off, people